The Groms

ORDER FULFILMENT

Shipping is free NZ-wide on orders over $75*

Order under $75 are $6.99 to ship within New Zealand which is Rural also.

We do charge a $5 rural delivery charge on orders over $75 as this service is considerably more expensive to send. 

*$5 shipping for rural addresses - please select "I need rural delivery" at check out as to not delay your order being shipped.

When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.

Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. Small items, once sent are on overnight NZ Post so should be 1-2 business days.

Larger items such as bags, skis, snowboards are sent with PBT and run on a 4-5 business days south island and 7-9 Days North Island. Sometimes these can take up to three weeks to the North Island so please allow time to get to you. These are also subject to delays due to staff shortages / Christmas madness etc. along the chain.

Please keep in mind that if you have a rural address this can add an extra day or two also.

In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 3pm each day.  

Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)

PICK UP IN STORE OPTION

Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. This can take from 2-4 business days depending on what it is.

If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374.

PRODUCT AVAILABILITY

All the stock you see online is in New Zealand! Not from somewhere dodgy overseas.

Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day or soon after.

Online is a crazy business and sometime inventory can get mucked up in the numbers, we may not have the ordered item on hand. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri). 

Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly. 

If an item ordered is unavailable for shipping, depending on your preference, we will:

• Substitute another product for your order
• Refund or credit your order.
• Ship your order at a later date
• Contact you when the requested item is back in stock

SHIPPING FEES

Simple: Shipping is FREE for New Zealand orders over $75*

*$5 shipping for rural addresses

We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.

International orders will be calculated after the order has been placed and you will be notified on the cost.

AUSTRALIAN SHIPPING

For Australian shipping, this is based on price so if you think it’s incorrect for what you are purchasing then contact us and we can get you a more accurate quote. This is a tracked service from NZ to Australia.

International shipping is non-refundable after the items have been sent.

*If your delivery is considered Rural / Urban by DHL or to Tasmania, where additional charges will apply, we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.

For inquiries about Australian shipping and delivery: CONTACT US

Please note we do have some restricted Brands that we cannot send over seas.

PLACING ORDERS

Place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our part pay options.

If you prefer to pay by bank deposit, give us a call to arrange it.

If you have questions about merchandise or are looking for something you can't find online, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374 or online at 03 443 6698, or if you would rather email you can here at  CONTACT US.

SHIPPING ORDERS

We ship for FREE within NZ on orders over $75 that are non-rural.

We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.

INTERNATIONAL SHIPPING

International shipping is via DHL Couriers or New Zealand Post.

BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.

NOTE: If you are not in New Zealand, Australia or the USA then we do not have a shipping cost option at check out and will notify you with the shipping price once order has been placed via an online invoice.

If you are unhappy with the shipping cost after purchase then we are more than happy to refund you. 

RESTRICTED BRANDS

Some brands are restricted and cannot be shipped internationally.  For more information please CONTACT US or call us on 03 443 6698 within business hours.