225 products
Ride Deep Fake Snowboard 2025
Regular price $1,299.95 Sale price $909.99 Save $389.96Designed for stability and quick edge-to-edge control in all conditions. With a directional extra camber profile this board is built for stability and pop while giving just enough rise in the nose to float on those deeper days. The Deep Fake is designed to be ridden in a standard length, no downsize is needed. The tapered linear quadratic sidecut is designed for smooth turn initiation and powerful grip through turns without washing out. Deep Fake features the brand-new Metal Slim Wall construction, a section of titanal metal layered with urethane running the edge of the board, increasing dampening, durability, and responsiveness. This is a premium all-mountain board and features RIDE's performance core, Carbon Array 5, Sintered Stone Ground Race Base, and all-new Bio-resin. Deep Fake is built for riders who take advantage of all snow conditions while staying under the radar.
Rider Type: All Mountain / Freeride
Shape: Directional
Flex: Medium to Stiff
Ability Level: Intermediate / Advanced / Expert
Rocker: Extra Camber
CAMBER
Directional Extra Camber – A directional shape with a hybrid profile that has more camber than rocker.
BASE
Sintered, Stone Ground Race Base – High-end sintered 4000 Ptex base material that is more durable, harder and faster than extruded.
CORE
PERFORMANCE™ CORE:
SIDEWALLS
METAL SLIM WALLS: Metal Slim Wall that utilizes full-length Titanal Aluminum strips laminated into a urethane composite sandwich which provides superior edge hold, more efficient energy transfer, and unbeatable durability.
SIDECUT
Linear Quadric Sidecut - A directional sidecut utilizing Quadratic curvature from the tip to the rear insert pack, then progressing into a linear section into the tail. This creates smooth catch-free turn initiation and powerful support through the turn exit without losing grip.
LAMINATES:
SINGLE IMPACT PLATES LAMINATES:
CARBON ARRAY 5:
PRE-CURED GLASS FIBERGLASS:
SPECS:
Size (cm) | 151 | 155 |
---|---|---|
Effective Edge (mm) | 1090 | 1120 |
Tip Width (mm) | 293 | 297 |
Waist Width (mm) | 246 | 249 |
Tail Width (mm) | 287 | 291 |
Sidecut Radius (m) | 9.3 | 9.6 |
Insert LOC Back (mm) | -19 | -19 |
Ref Stance (mm) | 533 | 559 |
Rider Weight kg) | 45-82 | 52-88 |
Width | Regular | Regular |
ORDER FULFILMENT
Shipping is free NZ-wide on orders over $75*
Order under $75 are $6.99 to ship within New Zealand which is Rural also.
We do charge a $5 rural delivery charge on orders over $75 as this service is considerably more expensive to send.
*$5 shipping for rural addresses - please select "I need rural delivery" at check out as to not delay your order being shipped.
When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.
Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. Small items, once sent are on overnight NZ Post so should be 1-2 business days.
Larger items such as bags, skis, snowboards are sent with PBT and run on a 4-5 business days south island and 7-9 Days North Island. Sometimes these can take up to three weeks to the North Island so please allow time to get to you. These are also subject to delays due to staff shortages / Christmas madness etc. along the chain.
Please keep in mind that if you have a rural address this can add an extra day or two also.
In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 3pm each day.
Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)
PICK UP IN STORE OPTION
Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. This can take from 2-4 business days depending on what it is.
If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374.
PRODUCT AVAILABILITY
All the stock you see online is in New Zealand! Not from somewhere dodgy overseas.
Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day or soon after.
Online is a crazy business and sometime inventory can get mucked up in the numbers, we may not have the ordered item on hand. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri).
Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly.
If an item ordered is unavailable for shipping, depending on your preference, we will:
- Substitute another product for your order
- Refund or credit your order.
- Ship your order at a later date
- Contact you when the requested item is back in stock
SHIPPING FEES
Simple: Shipping is FREE for New Zealand orders over $75*
*$5 shipping for rural addresses
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.
International orders will be calculated after the order has been placed and you will be notified on the cost.
AUSTRALIAN SHIPPING
For Australian shipping, this is based on price so if you think it’s incorrect for what you are purchasing then contact us and we can get you a more accurate quote. This is a tracked service from NZ to Australia.
International shipping is non-refundable after the items have been sent.
*If your delivery is considered Rural / Urban by DHL or to Tasmania, where additional charges will apply, we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.
For inquiries about Australian shipping and delivery: CONTACT US
Please note we do have some restricted Brands that we cannot send over seas.
PLACING ORDERS
Place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our part pay options.
If you prefer to pay by bank deposit, give us a call to arrange it.
If you have questions about merchandise or are looking for something you can't find online, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374 or online at 03 443 6698, or if you would rather email you can here at CONTACT US.
SHIPPING ORDERS
We ship for FREE within NZ on orders over $75 that are non-rural.
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.
INTERNATIONAL SHIPPING
International shipping is via DHL Couriers or New Zealand Post.
BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.
NOTE: If you are not in New Zealand, Australia or the USA then we do not have a shipping cost option at check out and will notify you with the shipping price once order has been placed via an online invoice.
If you are unhappy with the shipping cost after purchase then we are more than happy to refund you.
RESTRICTED BRANDS
Some brands are restricted and cannot be shipped internationally. For more information please CONTACT US or call us on 03 443 6698 within business hours.
Ride Zero JR Youth Snowboard 2025
Regular price $599.99 Sale price $419.99 Save $180.00Half the size but twice the technology of other kids boards on the market
For little tykes that wanna go big, the Zero Jr. is a Twin Hybrid Rocker board that aims to reduce edge catching, make it easier to initiate turns so they can get the hang of the edge-to-edge transition of riding groomers and soften the vibrations that can cause kids to fall. Packed with similar construction as our adult-size Zero model, the Zero Jr. is the perfect way to introduce your little one to riding or let them take it to the next level if they have their feet solidly under them after a few winters on the hill.
Rider Type: All Mountain
Shape: Asymmetrical Twin Hybrid Rocker
Flex: Soft
Rocker: Rocker / Camber / Rocker
Ability Level: All Levels - Youth
TWIN HYBRID CAMBER:
A true twin-shape hybrid profile that has more camber than rocker.
LINEAR QUADRATIC SIDECUT:
A directional sidecut utilizing Quadratic curvature from the tip to the rear insert pack, then progressing into a linear section into the tail. This creates smooth catch-free turn initiation and powerful support through the turn exit without losing grip.
SINTERED BASE:
High-end sintered 4000 Ptex base material that is more durable, harder and faster than extruded.
PERFORMANCE™ CORE:
High strength Aspen is combined with Bamboo and lightweight Paulownia wood to provide the perfect balance of strong and light.
SLIM WALLS:
RIDE's Slim Wall technology is the evolution of our Roll-in Construction to its extreme limit. By creating a fully 3-D composite structure over Slimewall® material, this revolutionary technology results in more efficient energy transfer, lighter weight construction, and even better damping.
CARBON ARRAY LAMINATES:
This power distribution technology provides total board control in every stance location. Widespread carbon stringers placed at the binding zone gather input from any stance width and all pressure angles. Rider input is then channeled to the opposing contact point for maximum board control. Offered in two levels of technology, 3 & 5.
BIAXIAL GLASS FIBERGLASS:
90° and 0° angles, fun and forgiving.
IMPACT PLATES LAMINATES:
Added underneath each binding area to improve compressive strength and prevent board breaks where it matters most. Offered in two levels, Single and Double.
STANDARD TOP SHEET:
Durable Urethane topsheet material with graphics only RIDE can bring you.
CLEAVE EDGE™ STEEL:
Nearly 50% more steel, delivers unmatched resistance to edge cracking and can be detuned to larger radii.
SPECS:
Size (cm)
|
135
|
142
|
147
|
Tip Width (mm)
|
281
|
288
|
293
|
Waist Width (mm)
|
238
|
242
|
245
|
Tail Width (mm)
|
281
|
288
|
293
|
Sidecut Radius (m)
|
7.3/6.3, 6.3/5.3, 7.3/6.3
|
7.8/6.7, 6.8/5.7, 7.8/6.7
|
8/6.9, 7/5.9, 8/6.9
|
Stance Setback (in)
|
0
|
0
|
0
|
Rider Weight (lbs)
|
50-100
|
80-130
|
80-130
|
Width
|
Regular
|
Regular
|
Regular
|
ORDER FULFILMENT
Shipping is free NZ-wide on orders over $75*
Order under $75 are $6.99 to ship within New Zealand which is Rural also.
We do charge a $5 rural delivery charge on orders over $75 as this service is considerably more expensive to send.
*$5 shipping for rural addresses - please select "I need rural delivery" at check out as to not delay your order being shipped.
When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.
Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. Small items, once sent are on overnight NZ Post so should be 1-2 business days.
Larger items such as bags, skis, snowboards are sent with PBT and run on a 4-5 business days south island and 7-9 Days North Island. Sometimes these can take up to three weeks to the North Island so please allow time to get to you. These are also subject to delays due to staff shortages / Christmas madness etc. along the chain.
Please keep in mind that if you have a rural address this can add an extra day or two also.
In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 3pm each day.
Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)
PICK UP IN STORE OPTION
Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. This can take from 2-4 business days depending on what it is.
If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374.
PRODUCT AVAILABILITY
All the stock you see online is in New Zealand! Not from somewhere dodgy overseas.
Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day or soon after.
Online is a crazy business and sometime inventory can get mucked up in the numbers, we may not have the ordered item on hand. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri).
Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly.
If an item ordered is unavailable for shipping, depending on your preference, we will:
- Substitute another product for your order
- Refund or credit your order.
- Ship your order at a later date
- Contact you when the requested item is back in stock
SHIPPING FEES
Simple: Shipping is FREE for New Zealand orders over $75*
*$5 shipping for rural addresses
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.
International orders will be calculated after the order has been placed and you will be notified on the cost.
AUSTRALIAN SHIPPING
For Australian shipping, this is based on price so if you think it’s incorrect for what you are purchasing then contact us and we can get you a more accurate quote. This is a tracked service from NZ to Australia.
International shipping is non-refundable after the items have been sent.
*If your delivery is considered Rural / Urban by DHL or to Tasmania, where additional charges will apply, we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.
For inquiries about Australian shipping and delivery: CONTACT US
Please note we do have some restricted Brands that we cannot send over seas.
PLACING ORDERS
Place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our part pay options.
If you prefer to pay by bank deposit, give us a call to arrange it.
If you have questions about merchandise or are looking for something you can't find online, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374 or online at 03 443 6698, or if you would rather email you can here at CONTACT US.
SHIPPING ORDERS
We ship for FREE within NZ on orders over $75 that are non-rural.
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.
INTERNATIONAL SHIPPING
International shipping is via DHL Couriers or New Zealand Post.
BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.
NOTE: If you are not in New Zealand, Australia or the USA then we do not have a shipping cost option at check out and will notify you with the shipping price once order has been placed via an online invoice.
If you are unhappy with the shipping cost after purchase then we are more than happy to refund you.
RESTRICTED BRANDS
Some brands are restricted and cannot be shipped internationally. For more information please CONTACT US or call us on 03 443 6698 within business hours.
Jones Flagship Pro Snowboard 2026
Regular price $1,599.99 Sale price $1,439.99 Save $160.00An absolute weapon for big mountain riders who demand only the best in the steep, deep and fast freeriding conditions. This one is just for the expert freerider. An all-conditions freeride board that is unbelievably responsive and stable for high-speed freeriding and freeride competitions
Rider Type: All Mountain / Freestyle / Freeride
Rider Ability: Advanced / Expert
Shape: Directional
Flex: Stiff
CAMBER
Directional Rocker - A hybrid rocker/camber flex pattern defined by more tip rocker than tail rocker and camber between the bindings. The rockered tips floats the board’s nose and improves maneuverability while the camber underfoot
SHAPE
Directional Shape
3D Contour Base 3.0 - Freeride-focused 3D Contour Base featuring 7mm of spoon bevel in the nose and 0 to 7mm of spoon bevel in the tail. The spoon bevel starts at the rocker point.
The center of the board is perfectly flat with no spoon bevel on the edges between the contact
points. The flat base allows instantaneous edge engagement between the feet when you lean into a turn.
The spoon bevel starts at the contact point. The bevel increases very gradually so there is not an abrupt transition between the flat center of the board and the raised tip and tail edges
The spoon bevel is most defined at the tip and tail of the board. The rounded edges at the tips reduce edge catch and drag.
12.5mm Taper
CORE
Fusion Carbon - The Fusion Core is Jones's lightest wood core yet. The core is made from mostly paulownia with specifically positioned pockets of poplar for improved durability and response.
Power Plates - New wood core design featuring specially positioned dual-layer plates on both sides of the insert packs that help transfer energy, enhance board response and increase edge impact durability
Power Core - Triple-density full wood core featuring hardwood bamboo stringers for added pop and durability plus paulownia for weight savings.
Koroyd - Award-winning synthetic core material developed for the aerospace industry. Koroyd is the lightest and dampest core material we’ve ever tested. It absorbs vibrations and adds response at a fraction of the weight of wood which enhances board control and riding confidence.
Carbon / Innegra Reinforcement - Carbon Innegra fiber forms an ultra-tough hybrid composite layer that dampens the board torsionally and from tip to tail. Made in the USA.
Power Basalt Stringers - Sustainable stringer made with 100% natural fibers. Basalt stringers improve torsional response and transfer power from under your feet to the tips of the board to help eliminate nose and tail chatter
Float Pack Inserts - Allows super setback stance for deep pow days.
TOPSHEET
Ash Venneer Wood - Thin ash wood veneer layer that functions as both a protective topsheet and a global reinforcement layer. The thin wood stringers that make up the topsheet provide even flex and suck up chatter from uneven snow conditions.
BASE
Ultra Base - Jones exclusive base material that sets new performance standards. Lab results and snow testing
show 25% better wax absorption, better glide in warm/ wet snow and better durability for grinding. We’ve also doubled the amount of wax and mixed multiple wax types for a faster factory wax in a wider range of conditions.
EDGES
Oversized recycled steel edges for added durability and improved production sustainability.
OTHER TECH
Forever Flex is a manufacturing process that helps stabilize the flex and rocker profile of a board for
it’s lifetime. Our boards now finish the first stages of production slightly overbuilt and then we “break them in” using specialized machinery that mimics extreme riding use. By flexing the fresh board fibers and epoxy at the factory the materials settle in to their final arrangement within the board layup much the same as if you rode the board for 20 days. This process helps us narrow our production tolerances so the board you buy has a more accurate specified flex and rocker profile that will change less as you ride it more.
STATS
158 161 162W 164 165W
Waist 24.9 25.2 26.3 25.4 26.6
Sidecut 8.5 9.1 9.3 9.3 9.4
ORDER FULFILMENT
Shipping is free NZ-wide on orders over $75*
Order under $75 are $6.99 to ship within New Zealand which is Rural also.
We do charge a $5 rural delivery charge on orders over $75 as this service is considerably more expensive to send.
*$5 shipping for rural addresses - please select "I need rural delivery" at check out as to not delay your order being shipped.
When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.
Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. Small items, once sent are on overnight NZ Post so should be 1-2 business days.
Larger items such as bags, skis, snowboards are sent with PBT and run on a 4-5 business days south island and 7-9 Days North Island. Sometimes these can take up to three weeks to the North Island so please allow time to get to you. These are also subject to delays due to staff shortages / Christmas madness etc. along the chain.
Please keep in mind that if you have a rural address this can add an extra day or two also.
In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 3pm each day.
Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)
PICK UP IN STORE OPTION
Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. This can take from 2-4 business days depending on what it is.
If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374.
PRODUCT AVAILABILITY
All the stock you see online is in New Zealand! Not from somewhere dodgy overseas.
Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day or soon after.
Online is a crazy business and sometime inventory can get mucked up in the numbers, we may not have the ordered item on hand. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri).
Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly.
If an item ordered is unavailable for shipping, depending on your preference, we will:
- Substitute another product for your order
- Refund or credit your order.
- Ship your order at a later date
- Contact you when the requested item is back in stock
SHIPPING FEES
Simple: Shipping is FREE for New Zealand orders over $75*
*$5 shipping for rural addresses
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.
International orders will be calculated after the order has been placed and you will be notified on the cost.
AUSTRALIAN SHIPPING
For Australian shipping, this is based on price so if you think it’s incorrect for what you are purchasing then contact us and we can get you a more accurate quote. This is a tracked service from NZ to Australia.
International shipping is non-refundable after the items have been sent.
*If your delivery is considered Rural / Urban by DHL or to Tasmania, where additional charges will apply, we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.
For inquiries about Australian shipping and delivery: CONTACT US
Please note we do have some restricted Brands that we cannot send over seas.
PLACING ORDERS
Place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our part pay options.
If you prefer to pay by bank deposit, give us a call to arrange it.
If you have questions about merchandise or are looking for something you can't find online, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374 or online at 03 443 6698, or if you would rather email you can here at CONTACT US.
SHIPPING ORDERS
We ship for FREE within NZ on orders over $75 that are non-rural.
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.
INTERNATIONAL SHIPPING
International shipping is via DHL Couriers or New Zealand Post.
BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.
NOTE: If you are not in New Zealand, Australia or the USA then we do not have a shipping cost option at check out and will notify you with the shipping price once order has been placed via an online invoice.
If you are unhappy with the shipping cost after purchase then we are more than happy to refund you.
RESTRICTED BRANDS
Some brands are restricted and cannot be shipped internationally. For more information please CONTACT US or call us on 03 443 6698 within business hours.
Gnu Headspace Snowboard 2025
Regular price $1,049.99 Sale price $734.99 Save $315.00A classic pill freestyle shape from his beautiful mind. The C3 cambered Head Space is Forest’s twin freestyle mind expansion tool. A proven street slayer, rips any freestyle situation you might encounter at your home resort or out there with the crew. Magne-Traction® edge control, FSC certified eco core, sintered eco sublimated base. Find your feet with a board that knows anything and everything is possible.
RIDER TYPE: Freestyle / Park
Shape: Twin
Flex: Medium
Ability Level: Intermediate / Advanced
CAMBER
C3 Camber – Aggressive dominant camber zones out to the contacts combined with mild rocker between your feet. Subtle Banana rocker gives freestyle freedom with maximum end-to-end stability for big, high-speed lines. For aggressive, skilled riders.
CORE
G Lite 2 FCS Certified Aspen + Paulownia Core – Light, strong, and poppy.
LAMINATES
Triaxial / Biaxial Fiberglass – Strong and poppy.
SIDEWALLS
UHMW Sidewalls – Tough and fast.
BASE
Eco Sublimated Sintered Base – Fast, tough, and holds wax.
EDGES
Magne-Traction® – 7 strategically located and sized edge serrations provide unreal edge hold and control in all conditions.
TOPSHEET
Eco Sublimated Poly Top – Tough and environmentally nice.
SPECS:
Size (cm) | 152 | 155 | 158 |
---|---|---|---|
Effective Edge (mm) | 1130 | 1150 | 1170 |
Tip Width (mm) | 294 | 297 | 305 |
Waist Width (mm) | 250 | 254 | 254 |
Tail Width (mm) | 294 | 297 | 300 |
Sidecut Radius (m) | 8 | 8.2 | 8.3 |
Stance Setback (in) | 0 | 0 | 0 |
Stance Range (in) | 20.25-25 | 20.25-25 | 20.25-25 |
Width | Regular | Regular | Regular |
ORDER FULFILMENT
Shipping is free NZ-wide on orders over $75*
Order under $75 are $6.99 to ship within New Zealand which is Rural also.
We do charge a $5 rural delivery charge on orders over $75 as this service is considerably more expensive to send.
*$5 shipping for rural addresses - please select "I need rural delivery" at check out as to not delay your order being shipped.
When will I receive my Order? - Depending on what it is and how large your order is plays a big part on how long it will take.
Once we receive your order we will get it out to you as soon as possible. Some times the stock can be in our Queenstown store and needs to be brought over to Wanaka to ship out. Small items, once sent are on overnight NZ Post so should be 1-2 business days.
Larger items such as bags, skis, snowboards are sent with PBT and run on a 4-5 business days south island and 7-9 Days North Island. Sometimes these can take up to three weeks to the North Island so please allow time to get to you. These are also subject to delays due to staff shortages / Christmas madness etc. along the chain.
Please keep in mind that if you have a rural address this can add an extra day or two also.
In general, we ship our orders with CourierPost, which we run on a 1-2 day service with pickup at 3pm each day.
Larger items, such as luggage, skis and snowboards, ship on an earlier service with PBT couriers. This is a fully traceable service. (Just to note: if it is a rural delivery, it can take a few more days depending on your local service.)
PICK UP IN STORE OPTION
Want to come collect your order from our store in Wanaka or Queenstown? Great! We will email you when your order is ready to collect. This can take from 2-4 business days depending on what it is.
If you would like a more accurate delivery time then just CONTACT US or give us a call within business hours on 0800 227 374.
PRODUCT AVAILABILITY
All the stock you see online is in New Zealand! Not from somewhere dodgy overseas.
Orders made during the weekend or on public holidays, when couriers do not operate, will be processed on the following business day or soon after.
Online is a crazy business and sometime inventory can get mucked up in the numbers, we may not have the ordered item on hand. If we cannot fulfil your entire order, within the stated time frames, we aim to contact you within 36hrs (Mon-Fri).
Should you not receive an order confirmation or update please check your spam/junk filter in your email as it may have been filtered incorrectly.
If an item ordered is unavailable for shipping, depending on your preference, we will:
- Substitute another product for your order
- Refund or credit your order.
- Ship your order at a later date
- Contact you when the requested item is back in stock
SHIPPING FEES
Simple: Shipping is FREE for New Zealand orders over $75*
*$5 shipping for rural addresses
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a traceable service and we will email you confirmation when your order is dispatched.
International orders will be calculated after the order has been placed and you will be notified on the cost.
AUSTRALIAN SHIPPING
For Australian shipping, this is based on price so if you think it’s incorrect for what you are purchasing then contact us and we can get you a more accurate quote. This is a tracked service from NZ to Australia.
International shipping is non-refundable after the items have been sent.
*If your delivery is considered Rural / Urban by DHL or to Tasmania, where additional charges will apply, we will contact you to advise you of this charge. At no point will we change an additional amount without your authorization.
For inquiries about Australian shipping and delivery: CONTACT US
Please note we do have some restricted Brands that we cannot send over seas.
PLACING ORDERS
Place orders on-line by adding items to your Shopping Cart and proceeding to Checkout. You can use your credit card via our secure transaction gateway to pay or select to pay or any of our part pay options.
If you prefer to pay by bank deposit, give us a call to arrange it.
If you have questions about merchandise or are looking for something you can't find online, please call us between 10 am and 3pm New Zealand Standard Time (+12GMT) Monday to Friday at 0800 227 374 or online at 03 443 6698, or if you would rather email you can here at CONTACT US.
SHIPPING ORDERS
We ship for FREE within NZ on orders over $75 that are non-rural.
We use Courierpost for smaller items and PBT Couriers for larger items. All items are sent on a Traceable Service and we will email you confirming your order has been dispatched with a tracking number.
INTERNATIONAL SHIPPING
International shipping is via DHL Couriers or New Zealand Post.
BaseNZ.com is not responsible for any customs charges or duties incurred, these are the responsibility of the receiver. Please call your local customs office for information. If your international order needs to be returned for a change of size or you change your mind BaseNZ.com is not responsible for return shipping costs. If BaseNZ.com makes a mistake with your international order BaseNZ.com will cover return shipping costs.
NOTE: If you are not in New Zealand, Australia or the USA then we do not have a shipping cost option at check out and will notify you with the shipping price once order has been placed via an online invoice.
If you are unhappy with the shipping cost after purchase then we are more than happy to refund you.
RESTRICTED BRANDS
Some brands are restricted and cannot be shipped internationally. For more information please CONTACT US or call us on 03 443 6698 within business hours.